Operations / Backoffice Analyst (Hybrid)

About the role

Clara, a Latin American payment platform, is hiring an Operations / Backoffice Analyst in São Paulo on a hybrid basis. The role sits at the intersection of operational execution, process understanding and automation: you will handle day-to-day manual processes such as logistics, card deliveries and chargebacks, and use data and AI to simplify and automate them over time.

Key responsibilities

• Execute and follow up on the team's operational processes (logistics, card deliveries, chargebacks, among others), ensuring quality and turnaround time.
• Map existing manual processes to identify opportunities for automation and continuous improvement.
• Use AI tools (Claude, ChatGPT) and automation platforms (N8N, Google Apps Script) to reduce manual work and drive efficiency.
• Analyze operational data to propose improvements and support evidence-based decisions.
• Collaborate with internal teams (Security/Compliance, Product, Customer Happiness) to solve operational problems end to end.
• Document processes and keep records organized in tools such as Notion.

Required profile

• 2 to 3 years of market experience in process analysis, operations or backoffice roles.
• Bachelor's degree; no specific field required, analytical ability matters.
• Heavy day-to-day use of AI tools (ChatGPT, Claude, Gemini or similar) to improve processes, not just basic usage.
• Genuine curiosity, ownership mindset and willingness to do manual work before automating it.
• Problem-solving orientation that connects different areas and processes.

Nice to have

• Background in Industrial/Production Engineering, Process Engineering, Business Administration, Economics or a related field.
• Prior experience with Mastercard systems.
• Familiarity with Google Suite / Workspace, Notion, N8N or Google Apps Script.
• Prior experience in fintech, payments or financial services companies.

What we offer

• Competitive salary and stock options (ESOP) from day one.
• Annual learning budget and accelerated development paths.
• English as the working language, with Spanish and Portuguese every day.
• A hybrid setup: time spent in the office is natural, with no fixed minimum number of office days.