Player Support Agent – Portuguese (Brazil) – Remote

About the role

We are looking for a native Brazilian Portuguese speaker who loves video games to join our remote player‑support team. As a Player Support Agent you will assist gamers worldwide, handling their questions and issues across multiple titles while ensuring a positive community experience.

Key responsibilities

• Process “Calls for Help” submitted by players and resolve issues efficiently.
• Become familiar with each game’s mechanics, policies and workflow updates.
• Use ticketing and social‑media platforms (Reddit, Facebook, X, Discord) to track and answer player inquiries.
• Maintain up‑to‑date knowledge of community rules and enforce them fairly.
• Track performance data and assist managers with ad‑hoc reporting tasks.
• Achieve KPIs such as productivity, quality and player satisfaction.

Required profile

• Native or professional level of Brazilian Portuguese with excellent oral and written communication.
• Strong interpersonal and organizational abilities.
• Ability to multitask, prioritize and work independently with minimal supervision.
• Passion for video games and familiarity with gaming communities.

Required skills

• Google Workspace.
• Ticketing systems.
• Social‑media platforms: Reddit, Facebook, X (Twitter), Discord.

What we offer

• Opportunities to develop support skills across diverse gaming projects.
• Training and professional development in a multicultural, fast‑paced environment.
• Collaboration with a global team of over 1,000 in‑house support agents.