Customer Success Engineering Specialist

About the role

3M is looking for a Customer Success Engineering Specialist to join the Corporate Research Digital Platforms team in Sumare, Brazil. The role will drive adoption of OnePlace, the company’s enterprise R&D data and AI platform, acting as the main liaison between users and delivery teams.

Key responsibilities

• Support onboarding and adoption of OnePlace for new users, teams, data products and use cases.
• Guide users on platform capabilities, governance, best practices and self‑service resources.
• Serve as primary point of contact for platform users, gathering requirements, feedback and enhancement requests.
• Coordinate support requests, issue triage, escalations and resolution updates with engineering and operations teams.
• Track onboarding progress, adoption metrics, user engagement and customer health to identify improvement opportunities.
• Create and maintain enablement materials such as guides, FAQs, training content, documentation and knowledge articles.
• Assist data product onboarding by supporting metadata, publishing workflows, governance processes and platform standards.
• Act as a bridge between users and delivery teams, communicating needs, challenges and opportunities.

Required profile

• Bachelor’s degree or higher in Computer Science, Engineering, Information Systems, Data Science, Business or a related field.
• Experience in customer success, technical support, business analysis, consulting, platform enablement or product support.
• Familiarity with modern data platform concepts such as data products, data governance, metadata management, analytics, workflow automation and AI‑enabled solutions.

Required skills

• Understanding of data governance and metadata management.
• Experience with workflow automation tools.
• Knowledge of AI/ML platform capabilities.