Form Builder (No-code) – Remote

About the role

We are looking for a Form Builder to create and revise custom forms for our SaaS case-management platform serving mental-health and community-service organisations. Using our internal no-code form-building tool, you will translate client requirements into functional forms, map them to existing platform fields and ensure quality through testing.

Key responsibilities

• Build and modify custom forms with the internal no-code tool.
• Gather and interpret client business requirements and translate them into form configurations.
• Communicate with clients via Zendesk to clarify needs and provide support.
• Collaborate with internal teams to align form designs with platform capabilities.
• Map form fields to existing platform data structures.
• Participate in testing and quality-assurance activities.
• Deliver training and assistance to end-users creating their own templates.
• Manage multiple requests and shifting priorities.

Required profile

• Strong customer-service orientation.
• Ability to understand and translate client requirements.
• Quick learner of new SaaS platforms and internal tools.
• Excellent organization and multitasking abilities.
• Independent work style with deadline management.
• Professional client-facing communication skills.
• Proficiency with Microsoft Office.

Required skills

• Microsoft Office
• Zendesk

What we offer

• 100 % remote work – work from any location with a laptop and reliable internet.
• Highly competitive USD compensation, above market rates.
• Opportunities to work on impactful SaaS projects for health-service organisations.