After-Sales Support Specialist - Latin America

About the role

A global medical technology company focused on diabetes care, which offers insulin pumps, continuous glucose monitoring (CGM) systems, blood glucose monitors and point-of-care diagnostics, is looking for an After-Sales & Technical Support Specialist. The role supports customers and distribution partners across Latin America and is fully remote.

Key responsibilities

• Serve as a key contact for distributors, local customer service teams and healthcare professionals, supporting CGM systems, blood glucose meters and insulin pumps
• Resolve technical inquiries about device operation, data synchronization, software connectivity and mobile apps, and coordinate with internal technical and product teams on complex cases
• Support product complaints, returns and replacements together with internal teams
• Build relationships with regional distributors, deliver product training and troubleshooting sessions, and prepare partners for new product launches
• Create support materials, FAQs and troubleshooting guides adapted to regional needs
• Track support cases, identify recurring issues and share feedback with Product Management and Technical Support, and improve support processes

Required profile

• At least 3 years of experience in after-sales, customer or technical support within the medical device industry
• Experience with diabetes care products such as insulin pumps, CGMs or blood glucose meters is strongly preferred
• Experience working with distributors or supporting customers across Latin American markets
• Fluency in Spanish and English, or Portuguese and English depending on the location

Required skills

• Strong troubleshooting skills and the ability to explain technical information clearly to different audiences
• Customer-focused approach, strong follow-through and confidence managing cases independently
• Ability to collaborate with international teams and coordinate across time zones