Area Manager (Night Shift) – Reverse Logistics Operations

About the role

We are looking for a results‑oriented Area Manager to lead our reverse logistics site during night shifts. In this 24/7 environment you will supervise a team that processes returned items, manages vendor returns, and handles asset recovery while ensuring quality and operational metrics are met.

Key responsibilities

• Directly supervise associates handling failed gear sorting, RMA processing, vendor returns, and asset recovery.
• Maintain an active floor presence for up to 12 hours per shift, providing hands‑on support and leading by example.
• Monitor work queues, SLA adherence, and audit employee output to meet quality standards.
• Use data and metrics to prioritize issues, conduct deep‑dives when needed, and implement process improvements.
• Conduct regular team meetings, daily huddles, and shift briefings to communicate priorities.
• Provide coaching, on‑the‑job training, and support hiring and onboarding activities.
• Ensure compliance with safety protocols, quality standards, and operational procedures.
• Track and report on KPIs such as throughput, quality, and safety metrics.

Required profile

• Strong people leadership with a hands‑on, data‑driven approach.
• Ability to make quick decisions, solve problems independently, and drive continuous improvement.
• Comfortable working rotating day and night 12‑hour shifts, including weekends and holidays.

Required skills