Business Process Expert – Process Solutions & Design

About the role

HITACHI ENERGY is looking for a Business Process Expert to join the Digital Transformation Organization (DTO) within the Transformers Business Unit, based in Guarulhos, São Paulo. The role drives the digitalization and integration of end-to-end business processes across the full value chain, linking customer-facing activities with core operational and manufacturing functions. It is a full-time position with remote work available.

Key responsibilities

• Analyze, design and optimize business processes, harmonizing sales-related master data (customers, pricing, materials) across systems and regions.
• Collaborate with stakeholders to turn sales processes into scalable system solutions and optimize Quote-to-Cash (Q2C) and operational processes.
• Monitor and resolve integration issues, identify bottlenecks and root causes, and promote standard adoption across regions, HUBs and factories.
• Translate business needs into structured process and system requirements, develop process documentation and best practices, and ensure compliance with regulations and guidelines.

Required profile

• Degree in Information Technology, Business Administration, Engineering or a related field.
• Experience in SAP SD and digital sales integration; proven experience in process mapping, process modeling and standardization.
• Experience with integrated system landscapes and knowledge of master data management.
• Strong communication and stakeholder management skills, with experience in global environments.
• Willingness to travel internationally about 20-25% depending on business needs.

Required skills

• SAP Sales and Distribution (SD); knowledge of SAP MM and PP is an advantage.
• Exposure to Salesforce or similar CRM systems and/or e-commerce platforms is required.
• Experience in large-scale digital transformation or SAP implementation projects is an advantage.