Client Service Manager - Brand Research

About the role

Kantar's Brand team in São Paulo is looking for an experienced Client Service Manager to lead the relationship with important local and global clients and manage a diverse portfolio of continuous research programmes. The role combines strong quantitative market research expertise, especially Brand Tracking, with the ability to turn data into business recommendations, acting as a trusted adviser who connects research findings to clients' brand, marketing and business priorities.

Key responsibilities

• Lead the day-to-day relationship with key local and global clients, independently managing a varied client portfolio and client meetings, presentations and discussions.
• Lead Brand Tracking and other continuous quantitative research programmes, from design through analysis and recommendations, and transform data into clear, actionable business recommendations.
• Identify opportunities to expand existing relationships through additional analyses, new projects and relevant Kantar solutions, and contribute to proposals, scope definition and commercial discussions.
• Support client retention and growth by consistently demonstrating the business value of Kantar's work.
• Coordinate multidisciplinary teams across research, analytics, operations and specialist functions, and collaborate with local, regional and global teams.

Required profile

• 10+ years of experience in market research.
• Significant experience in quantitative research, continuous studies and Brand Tracking.
• Proven experience managing important local and/or global client relationships and multiple research programmes at once.
• Track record of delivering insight-led presentations and recommendations to clients.
• Professional proficiency in English for interaction with global clients and teams.

Required skills

• Strong quantitative market research and Brand Tracking expertise.
• Analytical, storytelling and presentation skills.
• Ability to translate research findings into business and marketing recommendations.
• Project portfolio management and commercial mindset.