COA and eCOA Licensing Manager

About the role

The COA and eCOA Licensing Manager is a high-impact, remote-friendly leadership role combining clinical outcomes, technology and client delivery. It leads the end-to-end execution of COA (Clinical Outcome Assessment) and eCOA licensing services for global clinical studies, acting as a trusted subject matter expert for clients and internal stakeholders. The role also includes mentoring a delivery team, influencing process and product improvements and supporting commercial growth through client expansion and proposal work.

Key responsibilities

• Lead end-to-end delivery of COA and eCOA licensing services across client engagements, using knowledge of IQVIA products, licensing processes and managed services models.
• Act as subject matter expert on license identification, permissions, fee negotiation coordination, contract execution support and ongoing study support.
• Identify opportunities for additional COA, eCOA and related services in existing accounts and make decisions independently within defined parameters.
• Ensure high-quality, compliant delivery and reinforce best practices across the team.
• Manage and oversee Associate Delivery Consultants and Delivery Consultants, coordinating tasks, priorities and issues.
• Proactively identify risks such as licensing timelines, data availability or vendor dependencies and set mitigation and remediation plans.
• Share knowledge and train the team on licensing processes and supported applications.
• Give structured feedback from client experience to product management, clinical outcomes and professional services teams.
• Lead project management, including coordination with internal stakeholders and client study teams, timeline management and cost tracking.
• Support financial activities such as licensing cost estimation, proposal inputs, invoicing coordination and revenue tracking.
• Participate in sales, proposal development and client presentations for COA/eCOA licensing services.

Required profile

• Bachelor's degree in Computer Science, Life Sciences, Clinical Research or a related field, or equivalent relevant experience.
• Experience with COA and/or eCOA licensing, clinical study support or related managed services delivery.
• Experience in CRO, life sciences, healthcare or pharmaceutical development environments.
• Demonstrated experience leading complex client engagements or projects with limited supervision.
• Strong understanding of quality, compliance and documentation requirements in regulated environments.
• Proven ability to lead, mentor and coordinate cross-functional or junior team members.

Required skills

• Familiarity with eCOA platforms and clinical trial technology implementations.
• Excellent problem-solving, organizational and client-facing communication skills.