Customer Service Agent (German-speaking, 12:00–21:00)

About the role

Fever, a tech platform for culture and live entertainment, is hiring a Customer Service Agent based in Brazil. The position is fully remote and covers the 12:00 pm to 9:00 pm shift, five days a week with a one-hour break. Candidates must live in Brazil.

Key responsibilities

• Handle customer service by e-mail, phone and social media, resolving incidents.
• Manage incoming calls and chats and answer customer service inquiries.
• Provide accurate, complete information using the right methods and tools.
• Handle complaints, propose solutions and alternatives within time limits, follow up until resolved, keep interaction records, process accounts and file documents.
• Follow communication procedures, guidelines and policies, and go the extra mile to engage customers.
• While incidents are not constant, parallel work for the Operations department will be done.

Required profile

• Previous experience in user support or customer service is highly valued.
• High German level (spoken and written) and fluency in English, Spanish or Portuguese.
• Ability to plan, organize, prioritize and execute simultaneous tasks, with good communication and interpersonal skills.
• Solution-oriented, reliable, detail-oriented, flexible and decisive.
• Candidates with unusual backgrounds are welcomed if they have acquired hard or soft skills and maturity through their experience.

Required skills

• Experience with Zendesk is preferred.
• Excellent time management and organization.

What we offer

• Home office.
• 40% discount on all Fever events and experiences.
• Health, dental and life insurance.
• Meal and transport allowance.
• Spanish lessons.
• Gympass membership.