Customer Service Assistant (Temporary)

About the role

Join Volvo's Service Operations team to support sustainable transport solutions. As a Customer Service Assistant you will help manage Volvo customer orders, respond to emergency requests and ensure a high level of service excellence across the after‑sales supply chain.

Key responsibilities

• Identify solutions and monitor Volvo customer orders, handling emergency requests promptly.
• Perform delivery follow‑up routines, updating order status and communicating with stakeholders.
• Negotiate lead times with suppliers to meet customer needs quickly.
• Propose and implement process automation and analytical routines.
• Execute controls and visualisations using Power BI.
• Analyse data using Lean methodology (VPS) and act according to customer requirements.
• Deliver training to the dealer network, both online and occasionally in person.

Required profile

• Degree (or in progress) in Business Administration, Logistics, International Business, Industrial Engineering or related fields.
• Knowledge of supply‑chain and logistics concepts such as lead‑time management and supplier negotiation.
• Advanced/Fluent English; Spanish is a plus.
• Strong communication, negotiation and continuous‑improvement mindset.
• Proactive, curious, ownership attitude and commitment to deadlines.

Required skills

• Experience with data‑visualisation tools, specifically Power BI.
• Advanced Excel skills.