Customer Service Coordinator – South America

About the role

The Customer Service South America Coordinator will lead the regional service organization, overseeing inside sales, technical support, field service and sales teams. Reporting to the General Manager FlexLink Brazil and functional to FlexLink’s Customer Service Manager, Americas, the role focuses on expanding the service business across South America.

Key responsibilities

• Develop and implement a regional customer service strategy to grow after‑sales, modernization, and digital service revenue.
• Identify and pursue opportunities in upgrades, remote support, and service contracts.
• Build, manage, and certify a network of external service partners and distributors, ensuring they meet technical, quality and customer‑experience standards.
• Establish processes for partner‑driven service business and standardize inbound service handling from distributors, partners and internal channels.
• Coordinate closely with sales, service, and administration functions to ensure seamless service delivery.
• Promote FlexLink service offers, including digital and remote solutions, and drive market penetration.

Required profile

• Background in automation engineering with strong knowledge of factory automation and material flow.
• Strategic, business‑development mindset with proven leadership and stakeholder‑management abilities.
• Process‑oriented, continuous‑improvement focus and strong commercial acumen.
• Ability to work effectively in a multicultural, multi‑country environment.
• Fluent in Portuguese and English, both spoken and written.

Required skills

• Automation engineering

What we offer

• Opportunity to lead a regional service organization within a global industrial leader.
• Exposure to cutting‑edge automation technologies and digital service solutions.
• Collaborative, multicultural work environment.