Customer Service Manager

About the role

COTY is seeking a Customer Service Manager to lead end‑to‑end order execution across its global beauty portfolio. The role ensures fast, accurate order processing while driving automation, standardisation and cross‑functional collaboration.

Key responsibilities

• Guarantee accurate and timely execution of customer orders from receipt to delivery.
• Manage exceptions, priorities and escalations to protect customer experience and business continuity.
• Own the Order‑to‑Delivery process, coordinating with Sales, Master Data, Distribution Centers and Transportation teams.
• Monitor operational performance, identify bottlenecks and lead root‑cause analyses.
• Identify cost‑reduction opportunities and support cost‑to‑serve discussions with data‑driven insights.
• Lead automation and standardisation initiatives, partnering with IT on digital solutions such as EDI and system integrations.
• Define, track and analyse operational KPIs including order accuracy, cycle time and backlog.

Required profile

• Strong analytical mindset with a focus on continuous improvement.
• Excellent cross‑functional communication and stakeholder management skills.
• Experience in logistics, order management or customer service operations within a large, multi‑brand environment.

Required skills

• EDI (Electronic Data Interchange)

What we offer

• Opportunity to work for a leading global beauty company.
• Collaborative culture that values diversity and inclusion.
• Exposure to innovative automation projects and cross‑functional teams.