Customer Service Representative – Export (PL)

About the role

The Export Customer Experience Representative (CER) processes sales orders for internal intercompany customers, ensuring timely shipment and high customer satisfaction. The role acts as a liaison between planners, global customer service teams, compliance, shipping locations, and freight forwarders.

Key responsibilities

• Process sales orders received via EDI, ensuring accurate entry, shipping, billing, and documentation.
• Coordinate export bookings with freight forwarders and distribute required documentation.
• Assist subsidiaries with export inquiries related to Incoterms, payment terms, and transport modes (air, ocean, intermodal).
• Provide basic supply‑chain support to terminals and warehouses, including SAP assistance and documentation handling.
• Collaborate with Sales, Marketing, and Scheduling to develop strategies for supply situations.
• Identify and implement continuous‑improvement opportunities in order handling.
• Participate in internal and external audits as required.

Required profile

• Bachelor’s degree.
• Minimum 3 years of customer‑service experience, preferably in a related industry.
• At least 2 years of hands‑on SAP usage.
• Strong problem‑solving, detail‑orientation, and proactive communication skills.
• Fluent written and verbal English; Spanish is a plus.

Required skills

• SAP (order entry and supply‑chain modules).
• Microsoft Office suite (Excel, Word, PowerPoint).
• EDI order‑processing functionality.
• Knowledge of export regulations and transportation shipping concepts.