Customer Service Representative

About the role

Kyndryl runs and reimagines the technology systems that power the world's leading businesses. As a Customer Service Representative you will be the face and voice of Kyndryl, helping customers solve their problems every day. The role combines tech support, problem solving and customer service, and is aimed at people interested in technology who do not necessarily have tech experience.

Key responsibilities

• Help customers solve their problems through chat, email and MS Teams, with concierge-level care
• Learn the basics in the first month, then provide interactive solutions while working alongside senior colleagues and mentors
• Work with back-office teams to handle escalations
• Learn Microsoft 365, especially Excel, and train on other platforms, with opportunities to earn certifications such as Google Cloud, Azure and Microsoft

Required profile

• Knowledge of Windows, Mac or Linux operating systems
• Support help desk knowledge
• Troubleshooting and problem-solving skills
• Customer support knowledge
• Active listening and flexibility to adapt to customer needs
• Availability to work on site in Florianópolis/SC
• Preferred: troubleshooting expertise, help desk and customer support experience

What we offer

• A hybrid-friendly culture with well-being programs covering financial, mental, physical and social health
• Career development tools, personalized goals and continuous feedback
• Learning opportunities including certifications with Microsoft, Google and Amazon, plus coaching and hands-on experience