Customer Success Manager (Latin America, São Paulo)

About the role

Figma is looking for a Customer Success Manager based in São Paulo to work with its largest customers and help them get the most value from the Figma platform. The role focuses on customers using the product in Latin America, and requires written and spoken fluency in Portuguese, Spanish and English. It is a highly collaborative position partnering with Account Executives, Onboarding Managers, Technical Account Managers and Industry Advocates.

Key responsibilities

• Manage the adoption journey for a portfolio of large, strategic customers
• Understand customer goals and success metrics, and use product data to run proactive engagement strategies
• Document proactive engagement strategies as part of bespoke enablement plans
• Share best practices, use cases and product expertise so teams unlock the full value of Figma
• Build trusted relationships with stakeholders from individual contributors to senior leaders, and identify internal champions
• Work with Account Executives on account reviews, expansion opportunities and renewal risk migration
• Deliver live, scalable training sessions tailored to customer maturity and needs

Required profile

• 4+ years of experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a similar customer-facing SaaS role
• Fluency in Portuguese, Spanish and English
• Excellent communication skills and strong product knowledge, with a consultative, customer-first approach
• Track record of delivering results and collaborating with cross-functional teams

An added plus is experience with Figma or design and collaboration tools, or a background in UX/UI, Design Ops or Frontend Development. Candidates are asked to keep their cameras on during video interviews and to attend in-person onboarding once hired.