Customer Success Specialist

About the role

Mastercard is expanding its Services Customer Success team to help customers achieve their desired outcomes and maximize the value of Mastercard Network Products. As a Customer Success Specialist, you will work closely with senior Customer Success Managers and cross‑functional partners to ensure priority customers experience positive change through effective use of our services.

Key responsibilities

• Engage with stakeholders to assess solution viability and understand cyber‑threat trends in the financial and payments sectors.
• Identify optimization opportunities that drive customer value and align with strategic goals.
• Support senior Customer Success Managers in delivering tailored strategies for customer satisfaction and retention.
• Collaborate with Network Services, Account Management, Sales, Product, Technical Account Managers, and delivery teams to realize the full value proposition of Mastercard Network Products.
• Contribute to qualified lead generation for value expansion and provide feedback for product and process improvements.

Required profile

• Strong customer‑engagement mindset with a focus on delivering measurable business outcomes.
• Ability to work collaboratively across multiple functional teams.
• Interest in digital payments, cybersecurity, and financial services ecosystems.

Required skills

What we offer

• Opportunity to influence the growth of a global payments network.
• Collaborative environment with cross‑functional expertise.
• Exposure to innovative digital‑payment solutions and cybersecurity initiatives.