Desktop Support Engineer – Dispatch

About the role

We are looking for a skilled, customer‑focused Desktop Support Engineer to join our onsite IT support team in Florence, Oregon. You will provide both onsite and remote assistance, ensuring the desktop environment runs smoothly for all end‑users.

Key responsibilities

• Deliver onsite and remote support for desktops, laptops, printers, scanners, mobile devices and other peripherals.
• Troubleshoot hardware, software, OS and network connectivity issues.
• Install, configure, image and deploy Windows and macOS devices.
• Support Microsoft Office, Microsoft 365, Outlook, Teams, VPN and enterprise applications.
• Perform user account administration, password resets and group management via Active Directory and Microsoft Entra ID (Azure AD).
• Manage endpoints with Microsoft Intune and SCCM, handling software deployment, patching and compliance.
• Log incidents, service requests and asset data in ServiceNow or similar ITSM tools.
• Support LAN/WAN, Wi‑Fi, switches, routers and basic network troubleshooting.
• Execute IMAC activities, device replacements, hardware upgrades and assist with rack & stack, structured cabling and Smart Hands when needed.
• Maintain hardware inventory, asset lifecycle records and technical documentation while following ITIL best practices.

Required profile

• Minimum 3 years of experience in Desktop Support, IT Support or End‑User Computing.
• Proven experience with Windows 10/11, macOS and basic Linux environments.
• Hands‑on experience with Active Directory, Microsoft Entra ID, Microsoft 365, SCCM, Intune and ServiceNow.
• Strong knowledge of LAN, Wi‑Fi, TCP/IP, DNS, DHCP, switches and routers.
• Excellent communication, customer service and problem‑solving abilities.

Required skills

• Windows 10/11
• macOS
• Linux (basic)
• Active Directory
• Microsoft Entra ID (Azure AD)
• Microsoft 365 / Office 365
• SCCM
• Microsoft Intune
• ServiceNow
• VPN support
• LAN/Wi‑Fi networking
• TCP/IP, DNS, DHCP
• Switches and routers
• Hardware imaging and deployment
• Asset management
• ITIL processes