Head of Product Ops - Brazil Entity

About the role

The company is building its Brazil entity, a Central Bank-regulated entity, and is hiring the statutory officer who will run its operations, partnerships and product execution from day one. The position reports to the General Manager of the Brazil entity, with a dotted line to global Product & Operations, and is one of four founding leadership seats. It combines product, operations and partnerships, and carries a named BCB portfolio (Diretor Responsável por Operações e Parcerias).

Key responsibilities

• Enforce segregation of client and proprietary funds under BCB Resolution 520 and oversee daily automated on-chain and off-chain reconciliation and named payment account flows.
• Own operational relationships and SLA monitoring with local BaaS and banking partners and with institutional OTC liquidity providers.
• Run daily settlement and Pix/fiat flows, client onboarding (CDD/KYC) and Travel Rule (IVMS 101) data transmission.
• Oversee customer service, disclosures and complaint escalation under BCB Resolution 155/2021.
• Partner with global Product and Engineering to adapt the platform to local rails, regulation and client needs, and shape the Brazil roadmap.
• Hire and lead the local operations and partnerships team as the entity scales.

Required profile

• Brazilian resident with an unblemished reputation, eligible for BCB officer approval (UNICAD).
• 7+ years in payment operations, BaaS management or crypto/FX operations in Brazil.
• Fluent Portuguese and English, working daily with a global team.
• Nice to have: experience at a payment institution, VASP, bank or cross-border FX player; exposure to stablecoin or on-chain settlement; prior statutory officer or regulator-facing role.

Required skills

• Hands-on ownership of Pix/SPI operations, settlement and balance reconciliation, including handling failures end to end.
• Experience managing banking or BaaS partners and their API integrations under SLA.
• Working knowledge of BCB Resolution 520 asset segregation rules.

What we offer

• A founding statutory seat in a regulated entity, backed by a live global platform and top-tier investors.
• Real ownership: small team, high autonomy, little bureaucracy.
• A competitive package in a fast-paced environment that values velocity and ownership.