Head of Professional Services – LATAM (FCC Portfolio)

About the role

We are looking for a strategic leader to head our Professional Services team across Latin America, focusing on the Financial Crime Compliance (FCC) portfolio. The role blends deep technical expertise with strong people management to deliver high‑impact solutions for our clients.

Key responsibilities

• Lead, mentor and grow a regional team of Professional Services consultants.
• Drive performance management, career development and skills enhancement.
• Oversee delivery of FCC projects, ensuring client satisfaction, scope, timeline and budget compliance.
• Act as senior technical advisor on cloud architecture, on‑premise deployments, integrations and scalability.
• Support pre‑sales activities including solution design, effort estimation and proposal development.
• Maintain deep knowledge of AML, KYC, transaction monitoring and sanctions screening solutions.
• Define and implement best‑practice methodologies, standards and KPIs for service delivery.
• Collaborate with Product, Sales and Support teams to align on client success.
• Develop capacity planning forecasts to optimize resource utilization across the region.

Required profile

• Bachelor’s or Master’s degree in Computer Science, Engineering or related field.
• 10+ years of Professional Services experience, with at least 5 years in a leadership role.
• Strong technical background in cloud platforms (AWS, Azure, GCP) and on‑premise infrastructure.
• Excellent communication, stakeholder management and problem‑solving abilities.
• Relevant cloud certifications (e.g., AWS Solutions Architect, Azure Architect).
• Experience in a global matrix organization and familiarity with agile methodologies.
• Willingness to travel up to 15% across LATAM.
• Fluent in English and Spanish.

Required skills

• AWS
• Azure
• Google Cloud Platform (GCP)
• Cloud architecture
• On‑premise infrastructure
• Anti‑Money Laundering (AML)
• Know Your Customer (KYC)
• Transaction monitoring
• Sanctions screening