Key Account Manager

About the role

As a Key Account Manager you will be the trusted advisor for corporate clients using 99’s mobility solutions in Brazil. You will ensure high satisfaction, drive retention, and uncover growth opportunities that position 99 as the leading partner for corporate mobility.

Key responsibilities

• Manage and expand a portfolio of corporate clients, guaranteeing long‑term retention.
• Build strong relationships with decision‑makers and stakeholders, acting as a strategic advisor.
• Identify and execute upsell and cross‑sell opportunities to increase revenue.
• Monitor account performance, analyse mobility usage data and provide actionable insights.
• Prepare and deliver business reviews and strategic recommendations to client executives.
• Collaborate with Customer Success and Acquisition teams to ensure a seamless client journey.
• Negotiate renewals and contracts, balancing client needs with business objectives.

Required profile

• Proven experience in account management, key‑account handling or sales farming, preferably in B2B or SaaS environments.
• Strong relationship‑building and influencing skills with senior decision‑makers.
• Demonstrated track record of driving upsell, cross‑sell and portfolio growth.
• Data‑driven mindset with ability to interpret usage, ROI and performance metrics.

Required skills