Lab Systems Architect

About the role

The Lab Systems Architect will design, implement and maintain the technical lab environments that power Syniti’s Education Services, supporting both e‑learning and instructor‑led training. The role ensures reliable lab operations, seamless integration with learning platforms and a high‑quality user experience for global training programs.

Key responsibilities

• Provide technical oversight for design, testing, provisioning and rollout of Learning Lab environments.
• Manage lab snapshots, resolve configuration defects and optimise lab usage policies in partnership with Education Coordinators.
• Monitor virtual‑machine usage reports, align consumption with budget and demand, and support LMS integrations.
• Act as primary escalation point for lab‑related issues, coordinating with solution providers to resolve complex problems.
• Allocate and reset user training accounts, stay current with platform feature releases and deliver on‑call support, including evenings and weekends.
• Analyse help‑desk tickets to identify recurring issues, usage patterns and knowledge gaps, and propose documentation or training improvements.

Required profile

• Technically skilled, detail‑oriented problem solver with a passion for enabling learning through robust infrastructure.
• Strong collaborative mindset, able to work cross‑functionally with education coordinators, leadership and external vendors.
• Willingness to provide on‑call support for global training programs and adapt to varying time zones.

Required skills

• Virtual Machine management (e.g., VM provisioning, usage monitoring).
• System administration of lab environments.
• Learning Management System (LMS) integration.