Logistics Analyst

About the role

H&M Group is hiring a Logistics Analyst in Extrema, Brazil, to support 3PL operations and system integration. The role drives compliance, efficiency and continuous improvement in distribution centre operations through collaboration and agile problem solving.

Key responsibilities

• Educate 3PL partners on H&M WMS functionality and key work processes, and oversee system integrations between WMS, WCS and PLC systems with daily support for DC operations.
• Distribute and translate release notes to 3PL, monitor their execution and ensure systems are used correctly so business is not interrupted.
• Support incident management such as bridge calls and incident reporting, and ensure high-quality IT system procedures are implemented.
• Support the DC Manager in applying operational, system and service requirements with 3PL, and drive project rollouts with stakeholders.
• Communicate change requests from 3PL to Regional Sales, Warehouse Operations and the DC Manager, and act as a contact for global functions and local sales.
• If applicable, handle inbound planning including delivery schedules and transport from port, and follow up on stock moves in line with Merchandising.
• Drive continuous improvement in DC operations and conduct business process audits to ensure compliance with group standards.

Required profile

• Strong expertise in DC-level technology infrastructure and supplementary systems, with functional competence supporting technology and system operations and incidents.
• Strong operational DC logistics expertise and process understanding.
• Proactive problem solver with a hands-on approach to resolving incidents.
• Fluent English and basic knowledge of the local language.

Required skills

• Understanding of system features and updates and ability to transfer knowledge.
• Strong communication and collaboration skills.
• Agile mindset and inclusive, empathetic approach.