Mid-Level Sales Controlling Analyst (Dispute Processor)

About the role

Bosch is hiring a mid-level Sales Controlling Analyst (position 35713) in Campinas, Brazil, to act as a Dispute Processor. The role supports America's business and NAM customers by resolving payment disputes and account discrepancies.

Key responsibilities

• Research and reconcile partial payments, deductions, disputed balances and overdue invoices.
• Serve as the main contact for customers on payment discrepancies and account questions.
• Carry out root cause analysis on disputes such as warranty claims, returns, pricing variances, quantity differences and short payments.
• Gather, review and validate supporting documents from internal departments, customer portals and external parties.
• Drive timely resolution of disputes and escalate complex cases when needed.
• Create and manage work items and process debit and credit memos according to company policy.
• Support nominal value adjustments and account reconciliations.
• Support AR, pricing and compliance audits, take part in AR review meetings and partner with Sales, Customer Service, Operations, Plant Finance and others.
• Monitor dispute trends and suggest process improvements.

Required profile

• Bachelor's degree in Business Administration, Accounting, Finance or a related field.
• Excellent English, both spoken and written, and comfort dealing with senior sales management.
• Experience with accounts receivable, dispute resolution, deductions management, collections and financial reconciliation.
• Independent work with several priorities in a deadline-driven environment, strong analytical and problem-solving skills.
• Preferred: SAP ERP experience in AR, dispute management, O2C or financial accounting.

Required skills

• Microsoft Office Suite, especially Excel (PivotTables, VLOOKUP/XLOOKUP, data analysis and reporting).

What we offer

• Flexible working days with a home-office option (not for hourly staff).
• Health, dental and medical reimbursement programs, plus a private pension plan and life insurance.
• Employee discounts, free parking, shuttle bus or transport allowance, meals and Christmas hampers.
• Extended maternity and adoption leave, parental leave and extended paternity leave.
• Training through the corporate university, tuition subsidies and a profit-sharing scheme.