Onboarding Specialist

About the role

Keeta is looking for an Onboarding Specialist to lead the merchant activation journey across its food‑delivery and marketplace platforms. You will design, implement and continuously improve the end‑to‑end onboarding process, ensuring a smooth, compliant and scalable experience for new partners.

Key responsibilities

• Develop and optimise the full merchant onboarding workflow, from registration to operational hand‑off.
• Define standardised procedures, performance metrics and operating guidelines to boost efficiency and quality.
• Monitor KPIs such as activation time, conversion rate, onboarding quality and merchant satisfaction, and drive data‑based improvements.
• Manage external vendors and onboarding partners, creating training materials and documentation for consistent execution across markets.

Required profile

• Proven experience in merchant onboarding, operations, customer success or process management.
• Strong analytical mindset with experience using dashboards or reporting tools to track performance.
• Excellent communication and stakeholder‑management skills, able to juggle multiple priorities.
• Advanced English proficiency and a bachelor’s degree in Business Administration, Operations Management, Engineering or a related field.
• Willingness to work on‑site in São Paulo.

Required skills

What we offer

• International, collaborative work environment with high ownership and autonomy.
• Opportunities to tackle complex business challenges in a fast‑growing technology company.