Operational Governance Auditor (Remote)

About the role

We are looking for an Operational Governance Auditor to review post‑sales client interactions and ensure compliance with our Client Services Governance standards. The role is fully remote and supports BairesDev’s global client base by identifying risks, missed opportunities and process deviations.

Key responsibilities

• Audit client‑facing interactions such as calls, meetings, follow‑ups and CRM updates.
• Document risks, opportunities and deviations that could affect client satisfaction, delivery stability or revenue.
• Produce clear, objective audit reports for account managers, delivery teams and leadership.
• Track audit outcomes, detect recurring patterns and support trend analysis.
• Collaborate with Governance leadership and operational teams to clarify findings and drive corrective actions.

Required profile

• Strong proficiency in Excel or Google Sheets.
• Previous experience in audit roles.
• Experience in post‑sales operations.
• Advanced proficiency in English.

Required skills

• Excel
• Google Sheets
• English (professional level)

What we offer

• 100 % remote work from anywhere.
• Competitive compensation in USD or local currency.
• Provided hardware and software for home office.
• Flexible schedule and paid parental leave, vacations and holidays.
• Mentorship, skill development and growth opportunities within a multicultural, top‑talent environment.