Product Analyst – Research & Insights (Hybrid, São Paulo)

About the role

We are looking for a Product Analyst to join our Research and Insights team in São Paulo. You will work in a hybrid setting, collaborating with Product Specialists and Product Managers to build data‑driven features for NPS Prism, a cloud‑based customer experience platform.

Key responsibilities

• Support customer success and adoption efforts for the region.
• Assist the Product team in developing and delivering new and existing NPS Prism instruments to subscription customers.
• Execute big‑data processing and create client‑ready visualization dashboards under guidance from Data Visualization and Data Engineering leads.
• Design and develop new data workflows and analytical queries for product launches and feature enhancements.
• Analyze large datasets to uncover trends and identify potential issues.
• Support team leads in problem‑solving, hypothesis generation, research, insight generation, and quality control.
• Communicate data insights clearly to team members and product leads.
• Provide ongoing stakeholder support, handling additional data requests and methodology questions.

Required profile

• Minimum 1+ year of experience in big data, data visualization, database management, or data science in a professional setting.
• Fluency in English, both written and spoken.
• Experience handling large databases and manipulating data to support business needs.
• Strong proficiency in Python for data analysis.
• Familiarity with data mining/visualization tools such as SQL, Alteryx, Tableau or Power BI.
• Experience creating dashboards using Tableau, Power BI, Looker or similar platforms.
• Strong analytical and communication skills, with the ability to present complex data clearly.

Required skills

• Python
• SQL
• Alteryx
• Tableau
• Power BI
• Looker