Remote ServiceNow Developer

About the role

Rimini Street is hiring a ServiceNow Developer for a fully remote position based anywhere in Brazil. The developer designs, develops, implements and supports the company's ServiceNow platform, covering ITSM, CSM, ITOM, SPM, integrations and core platform services, working with stakeholders to turn business needs into technical solutions.

Key responsibilities

• Design, develop and configure workflows, business rules, forms and scripts
• Analyze and define functional and technical requirements, and turn them into platform designs
• Develop test scripts and support UAT and production deployments
• Configure and administer ServiceNow modules, automation and integrations
• Conduct code reviews and contribute to enhancements and projects
• Build and support ITSM/CSM capabilities such as portal, incident, problem, change, CMDB, assets and catalog
• Maintain platform health, including upgrades and performance tuning
• Promote data integrity and security through sound design and governance
• Provide end-user support and training

Required profile

• 5 to 7 years of ServiceNow experience across configuration, design, development, implementation, administration and support
• Bachelor's degree in Computer Science or a related field, or equivalent experience
• Fluent Portuguese and English; Spanish is a plus
• Strong communication, documentation and training skills, and ability to manage multiple priorities

Required skills

• Working knowledge of ServiceNow applications (CSM, ITSM, ITOM, SPM)
• Knowledge of ITIL/ITSM processes
• ServiceNow Developer and/or Implementation Specialist certification preferred