Renewals Account Specialist

About the role

BPOD Latam is seeking a Renewals Account Specialist based in São Paulo, Brazil. The specialist will manage the renewal cycle of an assigned book of business, ensuring timely renewal of contracts and technology services while securing recurring revenue retention.

Key responsibilities

• Manage the renewal pipeline for assigned accounts, tracking contract dates, values, and risk levels in the CRM.
• Secure on‑time renewal of licenses, subscriptions, and service contracts, negotiating within approved guidelines.
• Forecast renewals at least one quarter in advance and report progress with Customer Success and Sales teams.
• Identify early churn signals, act proactively, and escalate high‑value or non‑standard situations to leadership.
• Detect upsell and cross‑sell opportunities during the renewal cycle and hand them to the appropriate team.
• Coordinate with Customer Success, Sales, and technical support to ensure a smooth renewal process.
• Maintain consistent communication with customers and partners to ensure satisfaction and anticipate issues.

Required profile

• Advanced student or Bachelor’s degree in Business Administration, Marketing, Commercialization, or related field.
• Advanced English (written and spoken) – required; Portuguese/Spanish a plus.
• Ability to work with sales data and basic reporting.
• Full‑time availability and interest in technology and sales.
• Previous experience in customer‑facing roles (sales, customer service, account management, renewals) is a plus.
• Customer‑first mindset with excellent communication and strong organizational skills.