Search Operations Quality Assurance Analyst (São Paulo)

About the role

The Search Operations Quality Assurance Analyst will join a team dedicated to ensuring safe and positive user experiences across our platform. You will work on reviewing user searches, optimizing search strategies, and handling a variety of content types, including images, video, and text that may be sensitive or disturbing.

Key responsibilities

• Conduct quality inspections of data sets and projects, ensuring compliance with project requirements and timely delivery of QA cases.
• Exercise sound judgment on ambiguous cases, provide feedback, identify risks, and suggest improvements.
• Prioritize content safety and integrity, monitor business progress, and contribute to product optimization cycles.
• Collaborate with stakeholders to refine policies and standard operating procedures, supporting training and clarification efforts.
• Facilitate calibration meetings, analyze appeals, and propose solutions to enhance team performance and alignment with project targets.
• Deliver project metrics, perform data and root‑cause analysis, and develop action plans for performance review meetings.
• Support additional tasks such as policy localisation, training, data inspection, and strategy evaluation as needed.

Required profile

• Fluent English for collaboration with global partners and participation in English‑language meetings.
• Knowledge of search engines and familiarity with social media platforms.
• Flexibility to work on projects outside core expertise and manage multiple projects simultaneously.
• Availability for variable shift patterns, including weekends, evenings, and nights (five out of any seven days).
• Willingness to handle sensitive and potentially disturbing content.

Required skills

• Proficiency in English.
• Understanding of search engine operations.
• Familiarity with social media platforms.