Senior Manager – Apple Retail

About the role

Apple Retail is seeking a Senior Manager to lead a high‑performing team in one of its Brazilian stores. In this role you will create a positive customer experience, drive store performance, and support the Store Leader with strategic decisions.

Key responsibilities

• Lead a team of managers and associates, fostering growth and achieving performance goals.
• Participate in floor leadership, engaging with customers and team members to model best practices.
• Recruit, train, develop, and retain a diverse, high‑performing workforce.
• Address customer and employee concerns, escalating when necessary.
• Develop and execute operational strategies for assigned functional areas and the overall store.
• Uphold Apple policies, protect company assets, and maintain confidentiality.
• Promote an inclusive environment and demonstrate Apple’s values of diversity and respect.

Required profile

• Minimum 3 years of leadership experience in retail, sales, or a related field.
• Availability to work flexible schedules, including nights, weekends, and public holidays.
• Fluent in English and Portuguese, both written and spoken.
• Strong integrity, decision‑making ability, and commitment to inclusive leadership.

Required skills