Senior Scrum Master (Scrum of Scrums)

About the role

Salesforce is seeking a dynamic Senior Scrum Master to operate in a Scrum of Scrums capacity across its Industries product teams in LATAM (Brazil or Argentina). The role ensures Agile ceremonies run consistently across pods, identifies cross‑team blockers, and provides leadership‑ready delivery health reports.

Key responsibilities

• Ensure daily stand‑ups, sprint planning, reviews and retrospectives occur consistently across pods and follow best practices.
• Identify recurring themes, capacity issues and process gaps, and intervene directly where a pod is struggling.
• Consolidate delivery health metrics (velocity, blockers, capacity) and relay a single view to leadership.
• Collaborate with PMs/TPOs to keep product backlogs prioritized and refined.
• Partner with tooling teams to ensure Agile project management tools meet team needs.

Required profile

• Bachelor's degree in Computer Science, Engineering or related field.
• Proven experience as a Scrum Master coordinating across multiple Agile teams.
• Strong knowledge of Agile principles, excellent communication and facilitation skills.
• Certified Scrum Master (CSM) or Professional Scrum Master (PSM) at minimum.

Required skills

• Scrum and Agile methodologies.
• Agile project management tools (e.g., Jira, Azure DevOps).
• Salesforce certifications (Administrator, Advanced Administrator, Platform App Builder) – optional but preferred.
• Additional Scrum certifications (Advanced CSM, PSM II) – preferred.