Service Manager ECSA - Based in Brazil

About the role

APM Terminals, part of Maersk Container Industry (MCI), is looking for a Service Manager for South America East Coast, based in Brazil, to strengthen its technical and service presence for Star Cool refrigeration machines and MCI products. The role suits an experienced technical professional with a strong background in reefer containers who enjoys working closely with customers, service providers and the market. As MCI's technical ambassador in Brazil, the person combines hands-on support, Star Cool training, relationship management and commercial awareness.

Key responsibilities

• Support customers and service partners across Brazil and the South America EC region, technically and commercially, by phone, email and on-site visits
• Support quality investigations, field trials and corrective actions with Quality and Engineering
• Act as escalation point for complex technical issues, including emergency support when required
• Manage, develop and audit the Service Provider network against MCI standards, policies and service agreements
• Promote MCI / Star Cool products in the field and support Sales with technical expertise
• Deliver technical training and product familiarization sessions to Service Providers and customers
• Support warranty investigations and ensure correct implementation of warranty directives
• Promote OEM and aftermarket spare parts, support parts recovery and analysis
• Gather market and competitor intelligence and feed it back to global stakeholders
• Navigate local market challenges related to duties, taxes and parts logistics in Brazil

Required profile

• Solid technical foundation in refrigeration and electrical systems and good knowledge of the reefer container industry
• Education and hands-on experience in refrigeration, electrical or marine engineering, or a Reefer Technician background
• Experience operating, servicing and repairing reefer containers, preferably including spare parts management, warranty requirements and aftermarket trades
• Good understanding of the reefer container market and its main global manufacturers
• Commercial mindset and interest in market development and parts sales
• Fluency in spoken and written Portuguese and English
• Willingness and ability to travel extensively within Brazil and the region, with occasional international travel

Required skills

• Refrigeration, electrical and electronic systems
• Operating, servicing and repairing reefer containers
• Presenting and training groups