Shift Manager – Reverse Logistics Operations (priority for women)

About the role

We are looking for a data‑driven Shift Manager to lead our reverse logistics site. You will be responsible for overseeing returned‑item processing, vendor returns, and asset recovery while fostering a high‑performing, people‑focused team in a 24/7 environment.

Key responsibilities

• Lead shift operations for reverse logistics, including failed gear sorting, RMA/RCA processing, vendor returns, and asset recovery.
• Maintain a physical presence on the floor for up to 12 hours per shift, managing workflows and supporting associates.
• Establish and optimise workflows, SLAs, and operational metrics to ensure consistent service delivery.
• Drive data‑driven decisions by monitoring dashboards, analysing performance trends, and implementing corrective actions.
• Manage, coach, and develop a team of 40+ associates, conducting regular 1:1s and performance reviews.
• Identify and implement process improvements using Lean Six Sigma and operational‑excellence principles.
• Collaborate with hardware engineering, vendors, and internal stakeholders while ensuring safety, quality, and regulatory compliance.
• Handle vendor relationships, escalations, and communication protocols.
• Lead root‑cause analysis initiatives and ensure seamless shift handoffs.

Required profile

• Strong leadership with a balance of tactical execution and strategic thinking.
• Ability to work rotating day and night 12‑hour shifts, including weekends and holidays.
• Proven experience managing complex operations and developing high‑performing teams.
• Data‑driven mindset with a focus on continuous improvement.

Required skills

• Lean Six Sigma methodology
• Data analysis and dashboard monitoring
• Operational metrics management
• Vendor management

What we offer

• Opportunity to lead a critical logistics function in a fast‑paced environment.
• Professional growth through strategic project ownership.
• Competitive benefits aligned with shift work.