Specialist Solution Engineer – AI‑Powered IT Service Management

About the role

Salesforce is seeking a technically‑minded Specialist Solution Engineer to champion Agentforce IT Service, its next‑generation AI‑driven ITSM solution. You will act as a subject‑matter expert, demonstrating the platform’s value and integrating it within the broader Salesforce portfolio.

Key responsibilities

• Demonstrate and evangelize Agentforce IT Service, highlighting conversational, AI‑powered support capabilities.
• Articulate how the solution automates end‑to‑end incident management, unifies IT and HR services, and provides a native CMDB.
• Collaborate with the Emerging Business Unit to incubate, scale, and grow the product using a startup mindset.
• Engage customers in Portuguese, Spanish, and English to showcase solution benefits and drive adoption.

Required profile

• Strong communicator with a startup mentality and passion for innovation.
• Ability to thrive in a fast‑paced environment and challenge the status quo.
• Experience influencing technical and business stakeholders.

Required skills

• Salesforce platform expertise, especially Service Cloud.
• Familiarity with AI technologies such as Einstein AI.
• Understanding of IT Service Management (ITSM) concepts.
• Experience with Slack integrations and conversational interfaces.