Technical Support Engineer – PMR Telecommunications

About the role

Airbus, through its Helibras subsidiary, is seeking a Technical Support Engineer to work on the design, integration and maintenance of Airbus radio communication products and PMR (Professional Mobile Radio) systems in São Paulo.

Key responsibilities

• Evaluate, implement and maintain Airbus products, execute test procedures and record test reports.
• Integrate new solutions with Agnet and PMR telecommunications systems and provide on‑site technical support when required.
• Conduct acceptance testing in local and cloud labs, monitor PMR network alarms via NOC tools and manage incidents in the ticketing system.
• Perform first‑level troubleshooting of Airbus infrastructure, terminals, dispatch consoles and IP connectivity related to PMR services.
• Support users with terminal configuration, SIM/device activation and operational guidance, and escalate complex incidents to Level 2/3.
• Assist in preventive maintenance, basic operational checks of PMR infrastructure and keep accurate documentation.

Required profile

• Bachelor’s degree in Telecommunications Engineering, Electronics, Computer Science or related field.
• Solid experience designing, integrating or supporting radio communication infrastructure or telecom networks.
• Advanced fluency in English and Portuguese; Spanish is a plus.
• Valid Category B driver’s license and availability for on‑site work in São Paulo and travel, including a one‑month training period in Mexico.

Required skills

• Technical knowledge of radio networks and PMR architectures (TETRA, DMR, integrated systems).
• Understanding of radio concepts such as talkgroups, roaming, authentication, encryption and coverage.
• IP networking applied to PMR (TCP/IP, VLANs, routing, DHCP, DNS, VPNs).
• Hands‑on experience with bench and field measurement instruments.
• Familiarity with MCx solutions, PoC (Push‑to‑Talk over Cellular), PTT/OTT applications and EMM/mobile platforms.
• Experience using NOC monitoring tools and ticketing systems with SLA focus.

What we offer

• Permanent contract with Monday‑Friday schedule (8:00‑17:20) on‑site in São Paulo (Campo de Marte).
• Comprehensive medical and dental insurance, life policy, Wellhub (Gympass), food vouchers and reimbursed parking.
• Airbus Employee Share Ownership Plan (ESOP).