TikTok Shop Operations & Logistics Manager

About the role

We are seeking a highly technical, AI‑savvy TikTok Shop Operations & Logistics Manager to own the day‑to‑day execution of our TikTok Shop presence for a US‑based makeup brand. Reporting directly to the Head of Growth, you will drive growth through SEO‑rich listings, high‑impact ads, and seamless logistics while leveraging AI tools for scale.

Key responsibilities

• Create and optimize product listings with SEO‑rich titles, descriptions, and Canva‑designed storefront banners.
• Set up, monitor, and optimize TikTok Shop Ads to maximize GMV and ROAS.
• Configure shipping templates, manage daily order flows, and ensure smooth logistics to avoid delays.
• Track Seller Performance Score and ratings, managing reviews to protect brand reputation.
• Enter and manage promotions, vouchers, and flash sales; collaborate with TikTok Account Managers for platform campaigns.
• Utilize AI tools for keyword research, content personalization, and operational automation.

Required profile

• Highly organized, execution‑focused, with strong attention to detail.
• Comfortable juggling multiple moving pieces in a fast‑paced, high‑growth environment.
• Collaborative communicator who works well across internal teams and external partners.
• Data‑driven mindset motivated by measurable results.

Required skills

• Deep knowledge of TikTok Seller Center and its search/discoverability algorithms.
• Proficiency in Canva for creating visual assets.
• Experience with order management, shipping rules, warehouse mapping, and fulfillment tracking.
• Ability to run and optimize TikTok Shop Ads.
• Hands‑on experience with AI tools for copywriting, personalization, and productivity.
• Competence with tracking tools, spreadsheets, and performance reporting.