Transportation Specialist, Commercial Carriers

About the role

The Transportation Specialist supports the Third‑Party Carrier Operations team in Brazil, ensuring daily operational excellence across commercial carrier partners. This execution‑focused position monitors carrier performance, manages escalations, and provides data‑driven insights to enable timely decision‑making.

Key responsibilities

• Monitor daily carrier performance metrics (MNR, Estimated Return Date, Shrinkage, DEA) and flag deviations to Carrier Managers.
• Manage operational escalations with third‑party carriers, ensuring corrective actions are tracked and closed within SLA.
• Support daily volume allocation and capacity execution across the carrier network.
• Generate and maintain daily/weekly performance reports and dashboards tracking carrier KPIs.
• Coordinate package return processes and track reverse‑logistics performance.
• Assist onboarding of new carriers by handling operational readiness checklists and configuration tickets.
• Act as the operational point of contact for cross‑functional teams (Sort Centers, AMZL, Seller Flex, Easy Ship) on carrier‑related topics.

Required profile

• Bachelor’s degree.
• Experience in logistics and business intelligence/analytics.
• Strong Business English communication skills, both verbal and written.

Required skills

• Microsoft Excel

What we offer

• An inclusive culture that empowers employees to deliver the best results for customers.
• Support and accommodations for candidates with disabilities throughout the hiring process.