Account Manager – Client Success & Operations

About the role

Altenar is looking for a proactive Account Manager to be the main point of contact between our iGaming clients and internal teams. You will ensure client satisfaction, drive operational excellence, and help grow the business through strong relationships and tailored solutions.

Key responsibilities

• Serve as the primary contact for client inquiries, issues, and requests.
• Build and nurture long‑term client relationships to promote retention and growth.
• Oversee client accounts, aligning services with business goals, expectations, and budgets.
• Collaborate with sales, product, and operations teams to deliver customized solutions.
• Identify and resolve issues proactively, improving client experience and internal processes.
• Work closely with the product team to align updates and features with client expectations.
• Maintain up‑to‑date knowledge of Altenar’s offerings to spot upselling and cross‑selling opportunities.
• Act as a trusted advisor and advocate for clients, ensuring a seamless partnership.

Required profile

• Proficient in Spanish and intermediate or higher English; Portuguese (Brazilian) is a plus.
• Experience managing operational projects and coordinating cross‑functional teams.
• Strong ability to drive issue resolution with Product, Trading, Operations, Compliance, and Technical Support.
• Background in incident management, service delivery, or client operations.
• Comfortable tracking multiple workstreams, following up on actions, and meeting deadlines.
• Understanding of SLAs, KPIs, and operational performance reporting.
• Analytical mindset with the ability to investigate issues, interpret logs/reports, and communicate findings.
• Experience in sportsbook operations or B2B SaaS implementations/onboarding is a strong advantage.

Required skills

• Jira
• Confluence
• Ticketing platforms

What we offer

• A stable, flexible, and collaborative working environment.
• Ongoing training and professional development opportunities.
• Competitive compensation and benefits package.
• A multinational team of industry experts.