Account Manager

About the role

Altenar, an international IT company serving the iGaming industry, is looking for a proactive Account Manager. You will act as the main liaison between clients and internal teams, ensuring high client satisfaction and operational excellence.

Key responsibilities

• Serve as the primary contact for client inquiries, needs, and concerns.
• Build and nurture strong client relationships to drive retention and growth.
• Oversee client accounts, aligning services with business goals, expectations, and budgets.
• Collaborate with sales, product, and operations teams to deliver tailored solutions.
• Identify and resolve issues proactively, improving client experience and internal processes.
• Work with the product team to align updates and features with client expectations.
• Maintain up‑to‑date knowledge of Altenar’s offerings to spot upselling and cross‑selling opportunities.
• Act as a trusted advisor and advocate for clients, ensuring a seamless partnership.

Required profile

• Proficient in Spanish and intermediate or higher English; Portuguese is a plus.
• Experience managing operational projects and coordinating cross‑functional teams.
• Strong ability to drive issue resolution across Product, Trading, Operations, Compliance, and Technical Support.
• Background in incident management, service delivery, or client operations preferred.
• Comfortable tracking multiple workstreams, following up on action items, and ensuring timely delivery.
• Understanding of SLAs, KPIs, and operational performance reporting.

Required skills

• Jira
• Confluence

What we offer

• Stable, flexible, and collaborative working environment.
• Ongoing training and professional development.
• Competitive compensation and benefits package.
• Multinational team of industry experts.