Account Manager

About the role

We are seeking a proactive, passionate, and dedicated Account Manager to act as the main point of contact between our clients and internal teams. The role focuses on client satisfaction, relationship management, and operational excellence to deliver outstanding support and value.

Key responsibilities

• Serve as the primary contact for client needs, inquiries, and concerns.
• Build and nurture strong client relationships to foster retention and growth.
• Oversee client accounts, ensuring services meet business goals, expectations, and budgets.
• Collaborate with internal teams—including sales, product, and operations—to deliver tailored solutions.
• Proactively identify and resolve issues, continuously improving client experience and internal processes.
• Work closely with the product team to align updates and features with client expectations.
• Maintain up‑to‑date knowledge of Altenar’s offerings to identify upselling and cross‑selling opportunities.
• Act as a trusted advisor and advocate for clients, ensuring a seamless and positive partnership.

Required profile

• Proficient in Spanish, intermediate or higher English; Portuguese is an advantage.
• Experience managing operational projects and coordinating cross‑functional teams.
• Strong ability to drive issue resolution with Product, Trading, Operations, Compliance, and Technical Support.
• Background in incident management, service delivery, or client operations.
• Comfortable tracking multiple operational workstreams and ensuring timely delivery.
• Understanding of SLAs, KPIs, and operational performance reporting.
• Ability to prioritize operational requests and manage competing client demands.
• Experience in sportsbook operations or B2B SaaS implementations/onboarding is a strong advantage.
• Analytical mindset with the ability to investigate issues, interpret logs/reports, and communicate findings to technical teams.

Required skills

• Jira
• Confluence
• Ticketing platforms

What we offer

• A stable, flexible, and collaborative working environment.
• Ongoing training and professional development opportunities.
• Competitive compensation and benefits package.
• A multinational team of industry experts from around the world.