Account Manager, LATAM

About the role

Strava is looking for an Account Manager to lead its LATAM business partnerships from its São Paulo office. You will own a portfolio of brand and agency clients, ensuring renewals, growth and successful campaign delivery across the region.

Key responsibilities

• Own a defined portfolio of brand and agency partners with clear retention and growth targets.
• Lead end‑to‑end renewal processes, including positioning, pricing, timing and stakeholder alignment.
• Identify and drive expansion opportunities, collaborating with Client Partners on upsell motions.
• Manage campaign delivery across internal and external teams, ensuring sold solutions are delivered.
• Detect delivery risks early and escalate with context to protect renewal prospects.
• Adapt global Strava for Business playbooks to LATAM nuances and propose regional adjustments.
• Design measurement frameworks with the data team, analyse challenge performance and optimise outcomes.
• Produce accurate forecasts, monitor pipeline and address gaps proactively.
• Own quarterly business reviews, craft performance narratives linking results to brand objectives.
• Build compelling renewal pitches and handle client objections while maintaining trust.

Required profile

• Proven experience moving from execution to full commercial ownership of client accounts.
• Demonstrated ability to build long‑term partner relationships where renewals are natural.
• Strong analytical mindset to use campaign data for optimisation and growth arguments.
• Comfortable working in a hybrid model, spending at least three days per week onsite in São Paulo.
• Excellent communication and negotiation skills with brands and agencies.

Required skills