Account Manager – LATAM (Remote)
respond-io
Job description
About the role
We are looking for a founding Account Manager to launch and own the Account Management function for our LATAM market. This remote position will shape how we engage, retain, and grow self‑service customers and a small portfolio of key accounts across the region.
Key responsibilities
- Design and implement engagement, retention, and expansion strategies for self‑service and key accounts.
- Allocate roughly 70% of time to self‑service customers and 30% to high‑potential key accounts.
- Run monthly engagement experiments and analyse drivers of retention and growth.
- Collaborate directly with the Head of Department to create playbooks, KPIs, and processes from scratch.
- Provide onboarding, best‑practice guidance, and ongoing support to ensure customers derive maximum value from the platform.
Required profile
- Thrives in ambiguous, early‑stage environments and can make decisions with incomplete information.
- Motivated by building something from the ground up as part of a small founding team.
- Strong communication skills and a customer‑centric mindset.
Required skills
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in Brazil.
Salaries by job title
Apply in 30 seconds
Enter your email to apply. An account will be created automatically.
By continuing, you accept our terms of use.
Already have an account? Login
Published 2 weeks ago
Expires 1 month from now
14 views · 0 interested
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
respond-io