Account Partner Director – Strategic Services Leader

About the role

The Account Partner Director (APD) is a strategic go‑to‑market leader for Professional Services at Salesforce, responsible for driving the full lifecycle of services engagements across a defined territory. The role focuses on outcomes‑based and consumption‑based selling, linking every engagement to measurable customer impact.

Key responsibilities

• Exceed Success Cloud growth and bookings targets while maintaining customer satisfaction.
• Deeply understand each customer’s business context to co‑design initiatives that deliver measurable outcomes.
• Lead with an outcomes‑based selling approach, structuring engagements around value realization milestones.
• Engage C‑level executives with a consultative, insight‑led approach.
• Develop and manage territory and account plans, forecast accurately, and build pipeline for YoY revenue growth.
• Orchestrate internal stakeholders (License Sales, Delivery, Alliances, Partners) to ensure a seamless customer experience.
• Leverage AI tools daily for industry research, executive briefings, business case drafting, and account insights.

Required profile

• 8+ years of consultative sales experience with a proven record of exceeding quota.
• 5+ years selling or delivering professional services for a strategic consulting firm or technology company.
• Strong C‑level relationship building and trusted‑advisor reputation.
• Experience managing large, complex accounts and multi‑year transformation programs.
• Ability to thrive in a fast‑paced, matrixed environment.

Required skills

• Deep knowledge of Salesforce platform and its AI capabilities (Agentforce, Einstein, Data Cloud).
• Proficiency with AI productivity tools (generative AI assistants, CRM AI features).
• Expertise in outcomes‑based services models and consumption‑based selling.