Administrative Assistant – Insurance (PCD)

About the role

AIG is looking for an Administrative Assistant – Insurance (PCD) to support its Operations team in São Paulo. The role involves handling quotation requests, client data validation, and providing service to brokers and internal areas.

Key responsibilities

• Receive and triage quotation requests and required documents.
• Register quotations in the system and forward them to the appropriate Profit Centers.
• Validate client registrations against mandatory checks (tax authority, PEP, OFAC).
• Process issuance requests, gather necessary documents, and manage policy/end‑endorsement kits.
• Provide diversified support to brokers and internal teams, handling complaints, document requests, and issuance status.
• Monitor inconsistencies in policy kits, correct email addresses, and re‑process kit deliveries.
• Ensure quality standards and meet SLA deadlines.

Required profile

• Experience with administrative tasks such as document review, data entry, approval controls, and report preparation.
• Proficiency with corporate systems and intermediate Microsoft Office skills.
• Strong written and verbal communication, analytical mindset, attention to detail, and problem‑solving abilities.
• Good organization and time‑management skills.
• Preferably experience in insurance or multinational environments.

Required skills

• Microsoft Office (intermediate)