Client Service Engineer

About the role

We are looking for a Client Service Engineer who is passionate about broadcast technology and enjoys providing top‑tier technical support. In this role you will work directly with customers, dealers, and affiliates to ensure professional broadcast systems are installed, maintained, and operated flawlessly.

Key responsibilities

• Provide technical support for professional broadcast products and systems.
• Assist with installation, operation, maintenance, and troubleshooting activities.
• Deliver technical training to dealers, representatives, and end users.
• Coordinate on‑site service, repairs, and equipment integration.
• Participate in broadcast system design, implementation, and migration projects.
• Evaluate and approve labor and spare‑parts warranty requests.
• Manage warranty claims and support cost‑optimization initiatives.

Required profile

• Degree in Electronics, Electrical, Telecommunications Engineering or a related field.
• 3–5 years of experience supporting professional broadcast equipment.
• Advanced English and Spanish communication skills.
• Strong troubleshooting, problem‑solving, and customer‑service abilities.

Required skills

• TCP/IP
• Multicast
• VLANs
• Routing
• SMPTE 2022
• SMPTE 2110
• PTP (Precision Time Protocol)
• Video codecs
• Transport stream analysis
• IP networking