Client Success Technical Manager (Brazil)

About the role

Fever, a leading provider of end-to-end ticketing solutions for events, is looking for a Client Success Technical Manager to join its Business department in Brazil. You will report directly to the Country Partner Manager and take ownership of a portfolio of client accounts, acting as their main point of contact and trusted advisor. The role covers onboarding, ongoing support and troubleshooting, and works closely with Sales, Product and Tech teams to drive retention and account expansion.

Key responsibilities

• Be the go-to person for clients on technical support, platform usage and troubleshooting
• Manage daily client requests, from incident resolution to platform configuration and data exports
• Provide onboarding, training and ongoing support to help clients get the most from the ticketing platform
• Collaborate with internal teams (Sales, Tech, Product, Design) to ensure a seamless client experience
• Support on-site operations during live events when needed
• Drive customer satisfaction and identify opportunities for improvement

Required profile

• Experience in customer support, ideally in a SaaS environment
• Fluent Portuguese and English (written and spoken); Spanish is a plus
• Valid driver's license for occasional on-site support
• Knowledge of the ticketing industry is a big plus

Required skills

• Confident troubleshooting of technical issues with a hands-on mindset
• Tech-savvy, detail-oriented and focused on client experience
• Comfortable working cross-functionally with internal teams
• Bonus: knowledge of networks or event tech

What we offer

• 40% discount on all Fever events and experiences plus a free Candlelight voucher
• Private health, life and dental insurance (Amil) fully paid by Fever
• Meal card of R$900 per month and mobility allowance of R$280 per month, both paid by Fever
• Wellhub membership for gym and wellness access, paid by Fever up to the Silver plan
• Hybrid setup: work from home while based in the São Paulo office, with a minimum of 3 days per week on site
• English and Spanish language learning support