Client Support Intern – Hybrid (São Paulo)

About the role

The Client Support Intern will join LexisNexis Legal & Professional in São Paulo on a hybrid basis. Working closely with the Account Team, the intern will help guide customers through their journey, ensuring a high‑quality experience and supporting the adoption of LexisNexis solutions.

Key responsibilities

• Serve as the primary point of contact for assigned customers and manage escalations.
• Understand each client’s product portfolio, setup and service expectations.
• Coordinate with internal Customer Operations teams to deliver ongoing service and support.
• Assist the account team with billing, invoicing, ID requests, sales or training support, renewals and contract assistance.
• Monitor customer usage, adoption and engagement metrics.
• Support Relationship Managers with demos, presentations and account planning.
• Map contacts across accounts and engage new stakeholders to drive account expansion.

Required profile

• Currently enrolled in a bachelor’s degree program in Business or a related field.
• Strong communication, consultative and relationship‑building abilities.
• Highly organized with capacity to manage multiple tasks and complex situations.
• Proven ability to work independently and collaboratively within a team.
• Proactive, analytical and strategic thinker adaptable to diverse client needs.
• Advanced English proficiency.

Required skills