Customer Success Analyst – Remote (São Paulo)

About the role

Stake, an Australian investing platform, is seeking a Customer Success Analyst to join its fully remote Customer Success team based in São Paulo. The role works a Sunday‑Thursday roster from 6:00 pm to 2:00 am Brazil time and focuses on delivering exceptional experiences to investors while turning feedback into actionable insights.

Key responsibilities

• Develop a deep understanding of Stake’s products, customer journeys, and operational processes.
• Work directly with customers to resolve complex issues, build trust, and ensure satisfaction.
• Analyse customer trends and identify recurring pain points to drive product and process improvements.
• Collaborate with Product, Engineering, Operations, and Risk teams to scale solutions and improve operational efficiency.
• Contribute to automation, workflow, and process‑improvement initiatives.
• Support risk management and service‑quality standards as the business grows.

Required profile

• Experience in customer service, support, operations, or a similar customer‑facing role.
• Strong problem‑solving mindset and ability to investigate issues thoroughly.
• Comfortable working night‑shift hours (6 pm‑2 am Brazil time) on a Sunday‑Thursday schedule.
• Excellent communication skills in English.
• Ability to work independently in a remote environment.

Required skills