Customer Success Manager (Brazil)

About the role

Group-IB is looking for a mid‑level Customer Success Manager to join its Brazil team. With 3‑5 years of experience, you will help customers adopt and maximise the Unified Risk Platform (URP), ensuring they achieve their security goals while contributing to the company’s growth.

Key responsibilities

• Onboard new customers, deliver training sessions and conduct regular check‑ins within the URP scope.
• Drive resolution of client requests and technical problems from identification to closure.
• Guide customers on platform features, use cases and updates to ensure full utilization.
• Create and maintain project plans, monitor account health and detect risks early.
• Collect feedback, run satisfaction surveys and work with the team lead to improve the customer experience.
• Identify expansion and renewal opportunities and support retention by demonstrating continuous value.

Required profile

• 3‑5 years of professional experience, preferably in cybersecurity or related technical fields.
• Basic knowledge of Cyber Threat Intelligence, Digital Risk Protection and Attack Surface Management.
• Strong communication skills and the ability to build relationships with customers, colleagues and partners.
• Experience managing internal customer‑experience projects and organising feedback.

Required skills

• Unified Risk Platform (URP)
• Cyber Threat Intelligence
• Digital Risk Protection
• Attack Surface Management